ColorLink.Japan, Ltd. ONLINE SHOP

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Shipping & Delivery

Most orders ship via EMS(Express Mail Service) or FedEx, depending on weight & delivery location. Freight shipments typically arrive within 4-8 business days. Delivery window will be coordinated with customer after order has been placed.

Returns & Refunds

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all accessories.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive the item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Contact

Payment

We accept the following payment methods.

  • PayPal
  • Visa
  • MasterCard
  • DISCOVER
  • American Express

Duties & Taxes

Please note that product prices do not include duties and taxes. You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.